Comments on: Let me count the ways that Verizon sucks…if I can count that high

By: lisa

lisa — Tue, 19 Jan 2010 05:42:49 +0000

Now the company has made data plans a requirement on ALL phones except the cheap free phones they offer. It’s sick. I went to upgrade phones and all the phones my kids wanted required a data plan. We are not talking Droid and Blackberry phones just your average phones with full key boards. They claim it is a manufacturing issue it’s a LIE of course. Who wants thier teenager to have unsupervised internet access? They say they can add parental controls well I already have that for free its called NO internet access on the phone. How do I get a phone I want without a data plan I don’t want and I wont use. It robbery and a money making scam. SICK SICK SICK.

By: edward maisel

edward maisel — Thu, 21 May 2009 11:49:33 +0000

If you want arrogance, bad customer service, billing errors (in Verizon’s favor),
excessive fees and poor service , use Verizon.
Search on line at GOOGLE — VERIZON SUCKS
Florida consumer protection should look there also.

By: edward maiisel

edward maiisel — Thu, 21 May 2009 11:39:27 +0000

I wish the State of Florida and the counties would protect the consumers by looking into how Verizon, in my opinion, is cheating its subscribers.
They are horrible to do business with. They are bullies
The State and the Counties should look at Google & search for verizon sucks also verizon problems.
Protect the people and stop Verizon’s bullying of its customers..

By: Blarg

Blarg — Mon, 11 May 2009 08:48:03 +0000

I’ll bet the (very few) ppl here saying that vz is a good company are undercover agents trying to balance the dissatisfaction/satisfaction ratio to no avail. Who honestly does a search of “verizon sucks” if they’re satisfied with the service??
Anyways I’m an AT&T customer and I was doing the search since my friends with a vz phone try to send me pics but all I get is a text with a link, a pic ID #, and a passcode… That’s obnoxious enough but when I try to go to the site it refuses to load, on my phone that loads webpages faster than my computer… I got really frustrated and decided to change my attitude by reading through all the reasons why else they suck.

By: James

James — Wed, 29 Apr 2009 16:15:41 +0000

First of all let me say that I work for Verizon. Customer Service. 2nd of all if you do a search for “Comcast Sucks” or “Directv Sucks” or any other company, you’ll come up with a lot of results. No company is perfect, and you WILL find disgruntled customers for every business out there. I’m assuming that most of you have jobs? You know that within the confines of your job, there are things that you can and cannot do? We’re the same way. We try to help you within the limits of our authorization, but screaming at us for 20 minutes is not going to help your cause. Nor is coming on the line and the first thing out of you mouth is “Verizon/You People Suck!” I’m a human being and I have feelings. The worst thing that a customer can say to me is, “You don’t care!”. I DO care, I’m a human being, I pay rent/mortgage, car payments, light, gas, electricity, etc so *I* deal with customer service reps and other companies too. So yeah, sometimes customers do have problems, and we help out the best that we can.

By: Ashlee

Ashlee — Wed, 22 Apr 2009 13:56:37 +0000

I think Verizon is awesome! I have been a customer for 3 years and every time I have had a problem they have always resolved in a kind and timely fashion! No one will be satisfies 100% of the time that is just unrealistic! But Verizon to me is great I would recommend it to anyone!

By: Paul Crisp

Paul Crisp — Wed, 22 Apr 2009 00:00:02 +0000

I have had Verizon (Spyrizon) for 7 months and it sucks. The videos won’t play at dinner time, the online help is from southern India and can’t understand English. Verizon outsourced your jobs to India. Verizon’s webpage that they promised is a piece of crap. Verizon is partially owned by the Carlyle Group which in itself is reason to drop the service. They take off the NCI network file so you can’t dial then pretend they didn’t do it. They knew how to fix it in a hurry.

By: johnny

johnny — Mon, 20 Apr 2009 12:05:49 +0000

Let me add one thing to my “central New Jersey” post. Verizon offers you deals/concessions and DOES NOT DELIVER. It is almost impossible to get a credit for lost service. They keep telling y0u they can’t see your bills but it should be on next month’s bill, etc. Never shows up. When I signed up for the bundle I was supposed to get a $200 AmEx gift card from DirecTV. DirecTV said nope. I called Verizon and they had some Cust serv woman call me over and over – she just wasted my time. Finally, I was told since I was an existing phone customer, I didn’t qualify. I escalated it and argued some more and I managed to get some money off but I don’t think it equaled $200 and it wasn’t worth it.

Twice with service outages, I have been told I would get a month of free service. It didn’t happen.

The people on the phone LIE. They know you can’t prove what they said, what their names are, their phone numbers, etc. so they just lie to you and probably hang up the phone laughing.

Comcast isn’t great to deal with but they are much more reputable in this regard,

By: Dave

Dave — Wed, 15 Apr 2009 18:50:47 +0000

I will never use verizon again. On Nov. 11, 2008, at 3:00 pm eastern time, I canceled my verizon account. I spoke with “Michelle” who could not give me an extension number. Upon cancelation, I paid the entire balance due. Actually, I over-payed and I received a check refund for the pro-rated amount left in that month’s billing cycle. One week later, I called verizon again to verify the account being closed and was told again, the account was at zero and paid in full. Now, 5 month later, I get a letter from a collection agency in the amount of $8.73. WTF! What else can I do? How many times must I call after closing a verizon account to verify we are even, square, and paid in full? Why couldn’t they just send me a bill if I did in fact owe money? If I owe money, TELL ME! Verizon repeatedly told me I did not owe anything. Lies, lies and more lies. I will never use verizon again. BOYCOTT VERIZON!

By: jojo

jojo — Sun, 22 Mar 2009 18:43:07 +0000

VERIZON SUCKS!!!!
they have the WORST customer support
they are rude and obnoxious.
they don’t want to help, they are just arrogant.
and their products are defective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
boycott verizon!