Comments on: Another reason to love Verizon DSL http://www.judisohn.com/2008/05/another_reason_to_love_verizon_dsl/ It's a reason, not an excuse Mon, 15 Mar 2010 16:28:35 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Gary http://www.judisohn.com/2008/05/another_reason_to_love_verizon_dsl/comment-page-1/#comment-19587 Gary Tue, 23 Sep 2008 12:58:58 +0000 http://www.momathome.com/2008/05/another_reason_to_love_verizon_dsl/#comment-19587 Ready to scream myself. I had a call with Verizon last ngiht that lasted about 3 hours. Their idea of tech support is 'power off the modem, power off the pc, unconnect the cables, now plug everything back in, power it back on. I can get to your modem so it is a PC issue. Plug your laptop (configured with a static IP like the rest of my boxes) and do not use the wireless connection. Oh it is your laptop.' My response well there is something wrong with the modem not forwarding my data out of the modem, 'no it is a computer issue'. So I will just cancel DSL and go to Comca$t. 'Is there anything else I can help you with?' What happened to customer service is this country? Ready to scream myself. I had a call with Verizon last ngiht that lasted about 3 hours. Their idea of tech support is ‘power off the modem, power off the pc, unconnect the cables, now plug everything back in, power it back on. I can get to your modem so it is a PC issue. Plug your laptop (configured with a static IP like the rest of my boxes) and do not use the wireless connection. Oh it is your laptop.’ My response well there is something wrong with the modem not forwarding my data out of the modem, ‘no it is a computer issue’. So I will just cancel DSL and go to Comca$t. ‘Is there anything else I can help you with?’

What happened to customer service is this country?

]]> By: Allison http://www.judisohn.com/2008/05/another_reason_to_love_verizon_dsl/comment-page-1/#comment-19106 Allison Fri, 16 May 2008 22:00:44 +0000 http://www.momathome.com/2008/05/another_reason_to_love_verizon_dsl/#comment-19106 Glad OpenDNS helped. Thanks for the mention! -Allison OpenDNS Glad OpenDNS helped. Thanks for the mention!

-Allison
OpenDNS

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