More on the Salesforce/Google calendar sync bug

April 14, 2008 · 5 comments

in Salesforce

Update: See comments. Appirio fixed the bug and all is well. :-)

As I mentioned in my previous post, the new Google/Salesforce calendar sync seems to have a bug.

The Appirio Sync For Google Calendar appears to only sync events based on the “Assigned to” field.

When you invite another user to a meeting in Salesforce, the “Assigned to” field remains set to the person who did the inviting….

salesforcal1.png

…even though the event appears on the Salesforce calendar of those folks who were invited (whether they accepted the meeting or not)

salesforcecal2.png

That likely explains why I had 8 copies of the same meeting sync to Google calendar, synced to each person who was invited. When I deleted the duplicate instances, the user was erroneously notified the meeting was canceled.

It may also explain why the meeting below is not syncing to Google Calendar. I was invited, accepted, and it appears in my Salesforce calendar. But not in Google calendar.

salesforcecal3.png

Carlea hasn’t set up her Google-Salesforce calendar sync yet (I haven’t deployed it to her) but if she did sync, I’d wage money she has multiple copies of the meeting…one for each person she invited.

Now to log a case with Appirio referencing this post. I’m surprised I can’t find a mention of this anywhere else.

{ 5 comments… read them below or add one }

1 Appirio April 14, 2008 at 8:44 pm

We’re looking at this now and should have it fixed in the next day or so. Thank you for the very helpful blog entry.

Reply

2 Judi Sohn April 14, 2008 at 9:53 pm

Great! Thank you so much for the speedy response. :-)

Reply

3 Appirio April 15, 2008 at 3:06 am

This should be fixed. The best way to re-test is to delete your Appirio Calendar Sync configuration (click Del), add it again (New), and Sync again (Start or Sync Now).

Reply

4 Judi Sohn April 15, 2008 at 5:26 am

Yes, it’s fixed! Thank you so much.

Reply

5 Steve Wright April 16, 2008 at 5:29 pm

Appirio, huge kudos for freakishly responsive customer service!

Judi, Huge kudos for all the voodoo that you do so well.

Reply

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>