Comments on: Verizon, are you kidding me?!?

By: Judi Sohn

Judi Sohn — Fri, 18 Apr 2008 13:21:11 +0000

I would, but I honestly don’t remember. The regional place gave me the number which I jotted down on scrap. Sorry.

By: LordJezo

LordJezo — Fri, 18 Apr 2008 13:14:47 +0000

Can you post the number for the NJ office that you called? It would be quite helpful.

By: Mom Tells Verizon To Go Sit In The Corner | The VoIP Mag

Mom Tells Verizon To Go Sit In The Corner | The VoIP Mag — Mon, 17 Mar 2008 21:17:01 +0000

[...] Mom Tells Verizon To Go Sit In The Corner March 17, 2008 – 9:15 pm | by VoIP | 1 Views If you’re new here, you may want to subscribe to our RSS feed. So that you can read the latest updates about VoIP Technology, Providers, VoIP Hardware, our Reviews or Price Comparisons for You to save and many more. Thanks for visiting The New VoIP Magazine!Judi Sohn, whose matter of fact style keeps me reading her blog, just laid the smack down on Verizon… [...]

By: When tech support rocks : A View from Judi Sohn

When tech support rocks : A View from Judi Sohn — Mon, 17 Mar 2008 02:39:34 +0000

[...] week I complained about the nightmare that is calling Verizon. Now I want to blog about what it’s like when tech support is done [...]

By: Judi Sohn

Judi Sohn — Fri, 14 Mar 2008 21:11:01 +0000

Thanks for taking the time to post a reply, Mr. Kula.

So let me get this straight…because I’m approx. 3 miles from the switching station (~ 15,000 feet…and it took me FOREVER to dig up that info), are you saying that I won’t ever be able to upgrade to faster service? Is it in your plans to expand beyond that 8,000 line? Why wouldn’t you be clear about that so consumers can make a more informed decision about their service?

Personally, I don’t care that 1.6 million customers now have the service if there’s no chance that I can be one of them.

By: Martin Theiler

Martin Theiler — Fri, 14 Mar 2008 18:51:28 +0000

This is indeed amazing that verizon which is considered to be the best of all internet service providers is offering this much speed for more satisfaction of their customers.

By: News Cast Live, formerly Mike Thinks News » sssssss

News Cast Live, formerly Mike Thinks News » sssssss — Fri, 14 Mar 2008 03:40:11 +0000

[...] Verizon…not exactly [...]

By: luca Filigheddu

luca Filigheddu — Fri, 14 Mar 2008 01:27:38 +0000

In Italy (and hopefully US in a couple of weeks) we are successfully selling Sitofono, a click to call service to help businesses to quickly and easily get in touch with customers. The problem is to see if businesses are really interested in doing that. Big enterprises and provider like Verizon maybe don’t really want to do that but hope to get a satisfied business by letting him talk to a machine. It’s not going to work.

By: Bill Kula

Bill Kula — Thu, 13 Mar 2008 18:42:03 +0000

We know consumers want faster and faster connection speeds to the Internet and that�s why Verizon�s 7 megabits per second (mbps) High Speed Internet service is now offered over 1.6 million phone lines in the U.S. That is the reason a Verizon news release was issued yesterday to alert the public of the growing availability of our 7 mbps Internet services offer.

We�re grateful you use our 3 mbps Internet service Judi, and we wish you were among the customers who could get our fastest, copper-based Internet service. We�ll continue to expand our 7 mbps offer so more customers can have the bandwidth needs they desire. To receive the 7 mbps service, a consumer needs to live within roughly 8,000 feet of a central office provisioned to deliver Verizon�s fastest, copper-based Internet service.

In the meantime, we�re sorry to learn of your experience on Wednesday. No customer should have to experience that amount of inconvenience when they simply wish to inquire about upgrading their broadband service. We let you down, and we pledge to do a better job.

We�re updating the incorrect toll-free number that appeared on our Website promoting the 7 mbps service. The correct number for people to call to find out if they live in an area where the 7 mbps service is offered is 1-877-483-5898 as listed in our March 12 news release. In the interim, customers can also inquire about our High Speed Internet service by visiting http://www22.verizon.com/Content/ConsumerDSL/.

We want to offer the most choices for broadband service, and our 7 mbps tier makes us more competitive with cable. So in tandem, our fiber-based FiOS Internet service and our copper-based High-Speed Internet services represent great news for consumers who want a reliable, high-value alternative to their existing Internet services provider.

Bill Kula, APR
Director-External Communications
Verizon Communications Inc.

By: Verizon Puts PR Before The Product? - GigaOM

Verizon Puts PR Before The Product? - GigaOM — Thu, 13 Mar 2008 05:06:32 +0000

[...] Judi Sohn, managing editor of WebWorkerDaily, in true nerd fashion decided to buy the extra 4 Mbps. She wasn’t prepared for the nightmare that followed. She dialed a number to get DSL and instead she got connected to [...]